- Services in General
- Service Terms & Conditions
Group Travel is now-a-days the most preferred form of travel, but we make sure that the capacity of each group does not exceed over 19 passengers including a tour leader. The most ideal number is 16 pax per group as the members then have excellent and optimal communication and interaction with each other and thus enjoy their trek or tour immensely. Lasting friendships develop on such trips as all have a common hobby and interest. And since our main goal is to make all this possible in the most ambient, professional and economical manner, we simply make prior and advance arrangements at all stations and all concerned parties. The only disadvantage is that the travel program may have to be cancelled if a viable capacity is not reached two weeks prior to final departure. Nevertheless, we have reduced the viable capapcity to the lowest possible of 2 pax.
Viable capacity in our travel programs is arrived when a minimum of 2 passengers, regardless of the country they live in or their location or airport, book the same program with same dates. The cpacity of the group is counted by the number of passengers arriving Delhi for that particular itineray for the particular dates.
If there is only one person in a group, no ticket will be issued nor any advance payments made on his/her behalf unless there is a booking for a second person. As a solitary person in a booking you can cancel at any time and receive a full refund, minus any transfer charges if any.
7 days after a second person books for the same program, electronic airtickets will be issued to the 2 persons and reservations made and confirmed. You will be informed when the group viability is reached. Cancellation charges will be applicable (as per airline rules) as soon as a ticket has been issued.
In order to derive maximum economic benefit, customers as a rule make advanced payments usually 3 to 6 months prior to departure. We book the passengers in the smallest group of 2 – 5 pax while a group with less than 2 pax will not be operated. Should the group capacity remain as low as 2 – 5 pax, then the passengers will travel at the Booking Price which is comparatively higher than groups with larger capacities. As the group capacity increases to beyond 5 pax the program becomes more and more economical. We charge the passengers at the time of booking according to the lowest feasible group rate of at least 2 – 5 pax.
When Passengers book in groups i.e. 6 – 9 pax, 10 – 13 pax etc. their Booking price will be lower, according to the price applicable for 6 – 9 pax or 10 – 13 pax. Booking price can thus be variable, but the Final Group Price is fixed according to the number of passengers that will be arriving Delhi.
As soon as the maximum non-cancellable group capacity of 14 to 19 pax is arrived, the lowest price is applied and passengers receive back the difference – Booking Price minus Final Price – which can be as much as EUR 300 per person for a group consisting of 14 – 19 pax, usually 2 to 3 weeks before departure. For example if the capacity arrived is only 12 pax, then your savings will be according to the per person price applicable rate for 10 – 13 pax.
“Advance payments” have a further economic advantage – the cost of tickets is reasonably lower a few months prior to travel. For this reason the package price may increase due to increase in ticket prices for those who book later with less than 60 days prior to departure.
Nevertheless, we also provide full services to individuals or small exclusive private groups (indefinite number of pax) as well. So, you will find that our price range extends to accommodate any number of passengers and they don't have to fear cancellation due to lack of inmates. The only downside of this is that for obvious reasons this makes the tour more expensive. However, in fact, some people, families, or a group of close friends, prefer the exclusivity and choose this form. In addition to this one can choose any personally preferable dates. We can also tailor out a complete itinerary to fit your taste, time and plans.
This service is available only to groups with a capacity of more than 15 passengers (pax). They do not count as passengers as these are generally our company staff. These are experienced persons engaged by us to ensure that all services and itineraries as agreed upon are withheld and deployed at all stations. They accompany the group entirely from the beginning, upon arrival and final departure in Delhi or sometimes from the starting airport. Their complete ground costs and tickets are borne by us.
These are economy class tickets purchased well in advance to ensure the to-and-return air passage. The carriers used on international as well as local sectors are IATA recognized premium airline carriers. With regard to latest developments and regulations, tickets are now provided and issued in the form of electronic travel documents, the so called e-tickets and most airlines impose a service charge. In general these are non-refundable and non-transferrable. Once purchased, these are subject to cancellation charges in accordance with the rules and regulations stipulated primarily by the issuing airline. However, when purchased by us in consideration of your travel arrangements as early as possible, the tickets are usually at a considerably lower price.
We are also directly connected to the Global Distribution System (GDS) where all the wordwide airicket logistics are handled. As per the latest regulations a ticket once ordered must be issued within 24 hours, though some airlines accept up to 72 hours. This is a little inflexible from our point of view as it does not allow us make you some very low priced offers for your travel tickets.
It is therefore highly advisable to book and pay well in advance for your vacation so that all the services are acquired at the best possible prices and paid in part or full and reserved exclusively for you.
It is highly recommended to consult and confer with us at the time of your booking as we may have some special low priced tickets available which we will gladly offer you. These cannot be displayed to the general public as these are special short-lived offers and cannot be envisaged advance. To facilitate this we have designed one other option to book your vacation. This is called "Manual Booking". On how this works please see the ebookings page. You can reach this page after you click any ebookings button which is shown on all itinerary pages. You need to register and be logged-in to safely access these pages as these are secured under SSL encryption.
Purchasing Services On This Website
Because of profusely fluctuating airline conditions and fares, we have principally two methods of booking and paying for your services.
1. Manual Bookings
1.1. You choose the service (explained below) and can pay for it either with a normal Bank Transfer (within 5 bank working days) or with most Credit Cards over PayPal or directly with a PayPal Account. (PayPal offers a guarantee of up to USD 10,000.00 or Euro 8,000.00 for any purchases you make!)
1.2. You have the option to cancel your booking (in writing) within 5 bank working days and receive a complete refund. Only transfer charges, if any, will be deducted.
1.3. Your international electronic ticket will be delivered to you within 7 bank working days from the day the booking was made.
1.4. Exclusive advantage is that we may be able to get you a really thrifty low cost ticket, only if available. These low price tickets are not advertised or offered on any charts to the general public and are available only sporadically.
2. Online Bookings
2.1. You choose the service (explained below) and pay for it with an Instant Bank Transfer or a Credit Card (however, not all Credit Cards nor payments over PayPal are accepted).
2.2. Your ticket will be issued within 24 hrs. and will be delivered latest within 72 hrs as per rules of the Carrier Airline.
You can purchase the following services and commodities on the Venture Wilderness - Travel & Allied Services website - https://venture-wilderness.com:
3.1. Full Package (All inclusive Field Package with International Flight)
3.2. Full Package 6 Plus (As above in private group with 6 or more pax and choose custom dates)
3.3. All inclusive Field Package only (join Group in hotel in Delhi)
3.4. Flight/s only (International or Local with Open Jaw options)
3.5. Mini Package (short term flight and hotel with bed & breakfast)
3.6. Car rental (worldwide)
3.7. Some travel related insurance coverage policies
3.8. Some travel related gear, garments and accessories
Check the appropriate box to verify your item of interest on the form.
Items not available or not in stock will not be shown as options.
4. Payment Options:
4.1. Online Bookings: pay with PayPal, Credit Card or Instant Bank Transfer
4.2. Online with live help-desk consultation: pay with PayPal, Credit Card or Instant Bank Transfer
4.3. Manual Bookings with live help-desk consultation: pay by simple bank transfer within 5 working days or Credit Card or PayPal.
5. Live Consultation / Help Desk:
5.1. This is completely free if you have purchased any services in the past 24 months or when you are purchasing a service.
5.2. It is also generally free for short info or questions up to 5 about our current programs. In case the call is chargeable, your travel/adviser will inform you of any charges and will require your consent before timing the call.
5.3. EUR 20,- or USD 25.- for the first 45 min. and EUR 0,45 or USD 0.55 per minute beyond that for Detailed Expert Consultation. The total consultation call charges will be adjusted in your bill if you purchase a trek, tour or a ticket etc. within the next 30 days.
5.4. In some special cases, if possible and required by you, we can also visit you in your premises and advise you on all matters concerning your travel. An appointment needs to be made prior the consultation in this case.
Duration of the Trek or Tour
We rely on counting the days or nights commencing upon arrival and departure in Delhi. The reason being that our guests come generally from all over the world with (10 - 12 hour flying time including stop-overs) from Europe or from USA/Canada (16 - 19 hours including stop-overs) which may even include a change of date or from Australia and Japan who are flying in the opposite direction. We do not charge nor offer any services for these days or nights on flights.
In addition to this, the arrival or departure time of the flight from Delhi or any other airport also plays a role as these are either very early or close to midnight which may or may not involve a full capacity of rooms. Some itineraries are shown to include for example 8.5 nights which means that we shall on the last night check-out before 12 noon, but retain only a few rooms for rest and washing up etc. until final departure later in the evening after dinner for an early morning flight since check-in for international flights is at least 2 hours before departure. On the other hand if the flight is at 8 in the morning we don't see any reason why you should not have a full nights rest in comfort like all other nights.
During trekking we take into account the number of days rather than the nights.
Accommodation is provided in 3 to 5 star hotels as stated in the itinerary or in the price list in double or twin bedrooms. For occupancy of a separate single room a single room supplement is charged (refer to price list of the itinerary). We do not charge a single person supplement! In remote areas like Leh or Manali etc. a genuinely starred hotel is not available. It may say 5 stars, but is far from a two or three starred hotel on the international standard! On the other hand in metropolitan cities a five star is a true five star hotel by all international standards. Hotels may sometimes be in the heart of the city or near the airports or in the suburbs of the city. We choose the location in consideration with, convenience, comfort and to maintain high quality service standards for our customers.
Full meals consisting of breakfast, lunch, afternoon tea/coffee and snacks and dinner are provided on all of our treks and tours either in the hotel or in the field (please also see "Food & Beverage" below).
We do not charge the "Single Room Supplement" just because you are single. Only if you require or request a room with exclusive single occupancy we are forced to charge you the full supplemented amount, but if you agree and share a twin or double room or a tent with another group member, we shall not charge you for it. All hotels built these days consist only of double or twin bedrooms (2 separate beds). Single rooms are offered only as a necessity. Hoteliers therefore charge a slightly lower price for it, but we calculate it as half the price per person. The difference is called the "Single Room Supplement".
Some trek/tour dates are remarked with "Reverse Direction" which means the field operation will be run in the reverse direction. For example, Darcha to Lamayuru where you would drive in a coach from Delhi to Darcha and start and finish the trek in Lamayuru, spend a few days visiting Leh and then fly to Delhi. In the reverse direction you would fly to Leh, start the trek in Lamayuru (2 days after the the previous group finished), finish in Darcha and then drive in a coach to Delhi. In both cases you have the necessary lead days for acclimatization and of course you will be furnished with a chronological day to day itinerary.
This helps us logistically to keep our tour prices as low as possible for your benefit. We need to only replenish fresh provisions and replace the trekking crew.
Transfers & Transport
For all arrival and departure transfers, city sightseeing trips in metropolitan cities like Delhi and in most of the Classical Indian Tours, we deploy air-conditioned cars or deluxe coaches or a/c Regional Trains (with Sleepers for overnight travel). All such advanced transport amenities and air conditioned vehicles are not available in remote areas. A car/Jeep accommodates 3 to 4 pax, a mini-coach up to 16 pax and a regular coach seats more than 16 pax.
All sightseeing tours are accompanied by a foreign language speaking guide from our local operational office with in-depth knowledge specific to the itinerary. A multi-lingual guide is delegated to all groups with mixed nationalities. All our guides/escorts speak fluent and excellent English in addition to other foreign languages. Included in the tour prices are:
All entrance or reservation fees as per itinerary.
All charges for elephant or camel or Jeep rides in sanctuaries on safaris including tiger-trackers etc.
All treks are accompanied by a team consisting of an experienced trek leader, a cook (well versed in preparing delicious western and Indian cuisine) up to 3 waiters or helpers. They will pitch your tents, serve your meals, pack your lunches, fill up your flasks with tea or coffee or water, dismantle the campsite every morning and pack up everything, help load the ponies or mules, run all the daily chores on the campsite and treat you like a king or queen! You are on a vacation! and they will do everything to make it an enjoyable journey for you. Ponies or mules are used to transport all provisions, equipment and baggage during a trek as the trails weave through non-motor-accessible rugged mountainous terrain. We are usually several days to the nearest road.
On the treks you will be accommodated in twin occupancy tents, though these are large enough to accommodate up to 3 pax with equipment. These are water and wind proof special two flap high altitude tents, and a sleeping mat is provided. Sleeping bags are not included on hygienic grounds. Please ensure that the one you bring for your own use meets international severe cold and high altitude standards. In case you need to know more, please contact us and we will advise you accordingly.
Food and Beverage
Meals will be served in a special large dining tent. Seating is usually on the floor spread out with carpets etc. as it is neither economical nor convenient to carry tables and chairs. In a day or two one gets used to it. Full-fledged crockery made of hard melmoware and stainless steel cutlery is used for the service.
Early in the morning bed tea/coffee according to your preferences, is served to you in your tents.
Consists of porridge(white oats), cornflakes, eggs (ordered by choice as fried, poached, scrambled, omelet, boiled etc.), toast, cheese, butter, jam, peanut butter, milk, tea or coffee. We introduced serving filtered coffee recently and our guests loved it. In the earlier times only instant coffee could be served.
These are cold packed every night consisting of roast beef, or chicken/duck legs or breast, fresh vegetable or cheese sandwiches, fresh fruit, biscuits or cake etc. It will be handed out to you every morning along with your personal water bottle, packed in a Tupperware like box which you carry in your day pack on person.
Upon arrival at the campsite you will be served hot evening tea/coffee with some snacks.
Consists of a regular 4 to 5 course western/european dinner with dessert or on some days you also get to have native Indian meals consisting of an assortment delicious curries with rice and "chappatis". Meat or fish will be substituted with special ingredients for vegeterians. After dinner tea and coffee is served. Alcoholic drinks are not served, but now and then the seasoned trekkers pull out from their mysterious duffel bags some lovely bottles of Cognac/Rum etc. and ruminate over tall stories and thrilling past adventures. Smoking is allowed, but when you are in high altitude you just won't enjoy it. Some take it as a good opportunity and an excuse to give up! You will further appreciate and astonish how those pounds of lethargic accumulations in the body have vanished in to ether!
Taxes & Extras
All applicable taxes, service charges, parking, road taxes, driver allowances and any staff overnight charges are included in the package price.
Tips & Casual Gratuity
These are allowed, but not an obligation. It is your personal choice to do so; usually the whole group contributes a little something with the tour leader and is then given as a traditional token of thanks at the end of the trip. Our field staff will not ask you for it, but we request you to please report it immediately to the tour/trek leader if any such solicitations are made to you.
FINAL CONFIRMATION OF TREK/TOUR
Venture Wilderness exercises the right to cancel a tour if minimum economic participation of at least 2 pax is not met. Trek/tour operation will be cancelled no later than 2 weeks prior to departure.
GRACE CANCELLATION OF TREK/TOUR
Venture Wilderness grants every customer the right to formally cancel without any ground, a booking within seven days or five "bank working days" commencing from the date of booking. This is regardless of whether or not the payment for the package is made. However, you expressly agree that you refrain from and forfeit the use of this right in case the booking for a trek or tour is made with less than 37 days to departure.
A customer may cancel the booking, but it must be borne in mind that applicable cancellation fees are due immediately after the lapse of a grace period of 7 days or 5 "bank working days" from the date of your booking of any trek, tour or service. Our acceptance and confirmation is available only after full payment is received. Cancellation Fees vary depending on the trek or tour or any other product purchased from us and especially on the time of cancellation as we pay in advance in consideration for your desired arrangements and services. Please note that we shall deduct the costs we incur in connection with receiving and or refunding any or all your payments, especially service costs imposed upon us by Credit Card, PayPal and similar banking agents and vendors.
AirlineTicket Cancellation Rules differ among the carriers and upon the type of your airline ticket. Those Rules will always apply and may differ from the examples shown herein.
Examples of cancellation charges (Digital Date Stamp of your payment will be applicable for time calculations):
- 0 % cancellation charges | 100% refund up to 7 days after booking is made provided there are at least 37 calendar days to commencement of the trek, tour or service.
- 100% cancellation charges | 0% refund on International or Domestic flights regardless of the number of calendar days to commencement of the trek, tour or service. Payments for air tickets will be made on the 8th day from the date of booking. Air tickets are non-refundable and non-transferrable.
- 50 % cancellation charges | 50% refund on the remaining costs (= total cost - ticket cost), provided there are 55 or less, but more than 45 days to commencement of the trek, tour or service.
- 75% cancellation charges | 25% refund on the remaining costs (= total cost - ticket cost) provided there are 45 or less, but more than 30 calendar days to commencement of the trek, tour or service.
- 100% cancellation charges | 0% refund for any payments made provided there are less than 30 days to the commencement of the trek, tour or service.
- No partial or part services can be cancelled in a packaged group travel program.
- Banking/Credit Card Charges - credit and or debit charges incurred by us - will be applicable to any refund payments made by us. These will be categorically made by crossed cheques or transfers to payees account only. Payments received over payPal will be refunded by PayPal upon explicit instructions from us.
THIRD PARTY INSURANCES
To safeguard against cancellation charges, you may buy special insurances. Some offers and options by recommended and established companies are available to you also on our site. These services advertised on our site do not belong to us, but we allow them to advertise here as these services are very important to our customers. The insurance policy comes into effect immediately upon payment received by them and the policy papers will be sent to you by them directly within 7 days after the payment was made or can be downloaded from their website, if there are less than 7 days to commencement of the trek/tour. Please contact them directly or you may speak to us and we'll advise you accordingly. Nevertheless, the Customer and the Insurer must agree to their mutually agreed terms and conditions. Since these are short term policies extending the duration of the vacation, these are not expensive.
Regardless of its grade, mountaineering, trekking, skiing and adventure touring can be dangerous and carries an inherent risk of injury or even death, which cannot be eliminated. Although we do our utmost to reduce risk, there always remains a chance of accidents happening. Our trek/tour leaders make decisions about prevailing snow conditions, the weather and the ability of individuals in the group with the safety and well-being of all in mind. They will make professional judgments and take measures whenever available to minimize the risk of ventral dangers, such as avalanche, land-slide, ice-fall or stone-fall or extreme weather, but these risks can neither always be predicted nor removed whilst in the mountains. All mountaineering and trekking at high altitude involves risks of altitude illness. Whilst our treks and expeditions are so designed to allow appropriate acclimatization, this cannot entirely remove the dangers of altitude as individuals acclimatize at different rates and the symptoms can be unpredictable. Severe cases necessitate descent or immediate helicopter rescue and, in some extreme and unfortunate cases even death may occur.
The costs in such an event can be astronomical and are not covered in tour/trek/expedition costs. You are therefore requested and you agree to purchase this coverage personally and produce proof before departure along with your visa, other permits and documents.
Since the nature of these policies is limited and valid for short durations, these are not expensive. You may contact us for assistance and further information. You will also find some external links on our site of recommended agencies offering such and associated travel policies.
CUSTOMER CONSENT AND RESPONSIBILITY
You confirm that all parties and persons signed up for this trek/tour by you have proper valid travel documents (passport/visa, if necessary) at the time of booking or will be available at the time of departure before checking in at the airport. You may board the plane, but be sure that you will be deported within 24 hours at your own costs if you don't have the necessary papers and permissions.
You acknowledge and accept all conditions stated herein and accept tour operator conditions of contract as stated herein, the itinerary pricing and the various service pages.
You accept full responsibility for payment of all charges incurred in connection with your travel arrangements and services.
Your use of this service is expressly conditioned on your acceptance of these and following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this service.
This reservation booking and informational service is operated by Venture Wilderness, and the content and data associated with the service is copyrighted by Venture Wilderness and/or its various third party providers and vendors.
USE OF SITE
You may only use this service to make legitimate reservations or purchases and shall not use this service to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.
AVAILABILITY OF SERVICE
All prices shown on this web site are based on availability at the time of booking. Venture Wilderness makes no guarantees of availability and price until purchase has been paid for in full and the services are confirmed. Venture Wilderness cannot be held responsible for the inability to provide an advertised product if the product has been sold out, cancelled, or altered since publication by Venture Wilderness or any third parties.
AGE AND RESPONSIBILITY
You represent that you are of sufficient legal age to use this service and to create binding legal obligations for any liability you may incur as a result of the use of this service. You understand that you are financially responsible for all uses of this service by you.
EXCLUSION OF WARRANTY
Venture Wilderness and third party providers do not warrant the accuracy, completeness, merchantability or fitness for a particular purpose of any of the content or data found on or in connection with this service.
LIMITATION OF LIABILITY
Venture Wilderness acts as an agent and as a tour operator and uses the various services offered by airlines, agents, hotels, bus, car companies, individuals etc. and is therefore in no way responsible for the fulfillment of their obligations, nor is Venture Wilderness to be held liable for accidents, delays, losses, etc. The liability of all these contractors remains unprejudiced.
Venture Wilderness reserves complete rights to the program, hotel changes, alterations to schedules as well as substitution of services listed, when and where necessary. Venture Wilderness reserves the right to cancel the trek/tour if minimum participation is not reached. All Terms and Conditions are irrevocably accepted by you upon booking.
As Venture Wilderness incurs expenses and makes advance payments for air tickets, rooming capacities in hotels and other field services it is therefore incumbent to impose cancellation charges. Payment and awareness of these are the responsibility of the client. Cancellation Insurance Policies are also linked on this website and are available at your personal request to them (the service/s is independent of Venture Wilderness). Cancellation fees are enforced or rescinded at the discretion of Venture Wilderness and/or third party vendors operating under it. Cancellation fees are per person unless otherwise specified.
Customer is responsible for providing correct information at the time of booking such as travel dates, traveller full names, date of birth etc. Changes after reservations have been placed will involve additional fees or may not be possible at all after tickets have been issued by the carrier airline.
PASSPORT & VISA
You must carry a valid passport and have obtained the appropriate visas when travelling with Venture Wilderness. Please ensure your passport and visa is valid beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas or transit visas for the countries you are travelling to. Venture Wilderness cannot accept responsibility if you are refused entry to a country or place because you lack the correct permissions or visa documentation.
FORCE MAJEURE, ACCIDENTS OR ILLNESS
You understand that during the course of the trip certain events may occur, including, but not limited to, accident or illness in remote places without medical facilities, political instability and force majeure. This also includes for example the inability to fly and arrive at a station where further accommodation and/or services commence due to volcanic ashes (Force Majeure). In such an event you agree to assume all risks, hazards and costs associated with the journey or its alteration or even complete cancellation, to the maximum extent permitted by law.
AMENDMENT OF ITINERARY
Should Venture Wilderness deem it necessary to amend an itinerary for any or whatever reasons, it may do so by shortening, varying or re-routing any trip. These changes are binding and additional expenses may be charged to you if the reason for any alteration is beyond the jurisdiction of these conditions of agreement and or the control of Venture Wilderness.
You agree to indemnify, defend, and hold Venture Wilderness, its subsidiaries, affiliates, officers, directors, employees, successors, individuals and assignees as harmless from any claim or demand, including reasonable attorneys' fees and court costs, made by any party due to, relating to, or arising out of your:
- use of this Site
- purchase of products or services on the Site
- purchase of products or services from Venture Wilderness
- submission, posting, or transmitting any content to Venture Wilderness or the Site; and/or
- violation or infringement of any rights of others.
PRIMITIVE INFRASTRUCTURE OR FACILITIES
When booking on a Venture Wilderness trip you understand that Venture Wilderness runs adventure oriented trips in remote areas where accommodation, transport, safety, hygiene, telecommunication, medical facilities etc. may not match the infra structural development and the general level of international standards. This type of holiday inherently involves a high level of personal and environmental understanding and/or compatibility, which you agree to fully assume.
You acknowledge that travel on a Venture Wilderness trip requires a degree of flexibility, and understand that the trip route, accommodation and modes of transport are subject to change without prior notice due to local circumstances.
RESPECTING LAWS OF VISITING COUNTRY
Venture Wilderness will not accept responsibility or liability for any traveller who contravenes any law or regulation of any country visited. Venture Wilderness reserves the right remove such a person/s from the group and decline such person/s any further services.
TOUR LEADER'S AUTHORITY
While travelling with Venture Wilderness you agree to accept the authority of the tour leader at all times. You are aware that travel within a group may involve compromising to accommodate the diverse desires and physical abilities of other group members. You understand that Venture Wilderness reserves the right to decline, accept, or retain any person as a member of the group at any time.
BEHAVIOUR OF THIRD PARTIES
You acknowledge that Venture Wilderness contracts with a network of companies, government agencies and individuals, to assist in the running of its tours, treks, expeditions and services. And that to the best of Venture Wilderness' knowledge, these third parties are qualified to perform the duties they are contracted to perform. However, Venture Wilderness will not be held liable for any injury, damage, loss, delay or irregularity that may occur due to the behavior, action or decisions of these third parties.
1. Scope and Content
2. Anonymous Usage of Venture Wilderness' Websites
You are welcome to visit Venture Wilderness' websites while remaining anonymous and not revealing any Personal Data. Sharing your Personal Data is voluntary. However, if you choose not to provide certain information, you may not be able to take advantage of many of Venture Wilderness' features and programs. The information you provide to Venture Wilderness will better enable Venture Wilderness to communicate with you regarding our products and your product needs.
3. Data Available to Us and How We Use it
Venture Wilderness collects the Personal Data you enter into forms on the website, for example, if you enter your e-mail address when you register with Venture Wilderness or your postal address when you purchase products or request product information. This data will be used to serve your request, e.g. to provide you with the product and service information you asked for. Venture Wilderness also uses Personal Data to enhance the service of Venture Wilderness' websites and to personalize information provided to you online or offline. Additional information on the purpose for which we use your data may be provided to you when entering your Personal Data in a particular form.
Your Personal Data is collected through, stored and processed by Venture Wilderness or service providers of Venture Wilderness worldwide.
In addition to Personal Data, Venture Wilderness collects certain information on an anonymous basis, i.e. this information cannot be associated with you personally. For example, Venture Wilderness collects the number of visitors to our websites, browsing patterns and areas of interest. We analyze this data to assess trends, statistics and customers' needs, to help us improve our websites, products and better serve our customers.
4. Disclosure to Other Companies
Under certain circumstances, Personal Data may be given to Venture Wilderness business partners when we believe your business interests will be served. For instance, if we need to ship products to you, we will share your name and address with a carrier. Venture Wilderness will also release Personal Data if compelled by law to do so. Otherwise, Venture Wilderness will not provide your Personal Data to any third party outside the Venture Wilderness group or companies connected to us without your consent.
5. Your Right to Opt Out at Any Time
You may opt out of the collection and processing of your Personal Data at any time. By way of example, when you are registered with Venture Wilderness, enter our online services or register for a contest or promotion you have the option to receive or not to receive additional communications from Venture Wilderness. If you choose to receive these additional communications and later change your mind, you may unsubscribe at any time. For example, e-mail messages will contain instructions on how to "unsubscribe" from receiving the e-mail in question.
7. Data, Evaluation & Process Used
Every time a user accesses a page offered on Venture Wilderness' sites and every time the user recalls a data file, data concerning this procedure is processed and temporarily stored in a log file. The following data-set in detail, is temporarily stored about every access/recall:
- anonymised IP-address,
- date and time of recall,
- recalled page/name of the recalled data file,
- amount of data transferred, and
- notice if the access/recall was successful.
This data is evaluated purely for statistical purposes and for improving the offer. Afterwards it is erased. This will neither be used otherwise, nor made available to third parties.
Postal addresses and e-mail addresses which are indicated in connection with requests or orders or information material are used essentially and exclusively for purposes related to services, correspondence or shipping.
8. Data Security
We aim to protect your Personal Data. Venture Wilderness uses a variety of commercially available security technologies to protect your Personal Data, including secure servers, firewalls and encryption of financial data.
9. Children under the Age of 13
All of Venture Wilderness websites do not target and are not intended for children under the age of 13. Venture Wilderness values the privacy needs of these children and encourages parents to be an active participant in their child's online activities and interests. We abide by the Children's Online Privacy Protection Act (COPPA) requirements. Venture Wilderness websites do not target children and will not knowingly collect data from them. If we discover Personal Data from a child that has been provided through a Venture Wilderness website that is targeted to adults and older children, we will eliminate that data.
11. Venture Wilderness Contact